Let 1Desk sort out your Tech Issues for
as low as
$75/hr for Domestic Remote Support or
$150/hr for Business Remote Support
Our Techs are Highly Experienced, Qualified and Experts in solving all your Tech problems!
Booking a Tech is Easy
- Select a Date and Time Slot from the Calendar.
- Provide your Contact Information.
- Describe your Technical Issues as much as you can.
- We will Contact You for Remote Support on the Scheduled Date/Time.
- Once the work is completed, we will send you the invoice for payment.
Note: Additional Charges may apply if the alloted Time is insufficient to work on your issue.
Please fill up the Booking Request Form
Read What Our Customers Have To Say.
Satisfied customers, they don’t just come back, they don’t simply recommend you, they insist that their friends use your services.
Looking For Business Solutions?
1Desk is more than IT support. We strive to meet your technological needs that empowers your business. You can entrust your IT functions to us while you focus on your core businesses. We are constantly developing and launching new solutions in improving our client’s network, business critical applications and online presence. It does not matter what IT challenges you have, we will get you the solutions.
Our Valued Partners
You benefit from our partnership with some of the world's leading document technology innovators. We know that our clients want technology that is reliable and easy-to-use. That's why we are very selective about the partners we choose. Following are some of our key technology partners.
We are a young and dynamic company specializing in various IT Solutions and Services. Our team has a long held belief that all small and medium businesses should receive the same quality and professional service that traditionally only large enterprise business have enjoyed.
1Cyber was founded to address this simple objective, delivering enterprise grade stability and unrivalled service, coupled with a balanced approach on the return on investment for Information Technology & Telecommunication (IT&T) expenditure within our customers, the small to medium businesses of New South Wales and South Australia.
Everything in One.
We pride ourselves on offering products and services that ensure satisfaction of needs, specifications and excellence with the energetic efforts of everyone in our team. We bring you everything in One! 1Sight, 1Cyber, 1Gadget, 1Mobile, 1Desk, 1Nexus, 1Assure and 1Sign – for your personal, home and business needs.
Click on the links below to visit our subsidiary businesses.
Frequently Asked Questions
1Desk is a subsidiary of 1Cyber Pty Ltd and We are a Certified Partner of Teamviewer. For more information please visit Partner Locations on Teamviewer Website here.
Remote Tech support is surprisingly effective, and can turn weeks of back-and-forth emails and phone calls into a quick-fix.
We use a state-of-the-art German program called TeamViewer – all that you need to do is download the software (this should only take 20 seconds), and ensure you’ve got a stable internet connection.
1Desk (1Cyber) is a Certified Partner with TeamViewer and on installation it allows our expert technicians to remotely access your PC or Mac
If required, we will also phone you or your service providers to ensure your device is fully optimised and performing like new. We are more than happy to liaise with web hosting companies, internet providers, Microsoft, Apple, and other computer equipment manufacturers.
As long as the computer can be powered up and connected to the internet, we can safely say that 99% of Tech Issues on PC and Mac computers can be resolved by IT support. Some of the most common include:
- Software issues
- Security and software updates
- Microsoft Office 365 or 2019 issues
- Re-configuring backups
- Modem and networking issues
- All email issues on Outlook, Gmail,
- Exchange, Google Apps, and more…
- PC or Mac settings
- Virus and malware removal
- Printer and scanner issues
- General maintenance
Yes, we provide remote support for all Windows based computers, such as PCs, Laptops and Desktops and all Apple Mac computers such as iMacs & MacBooks. The criteria remains the same that the computer must be able to powered on and connected to the Internet.
Yes, we can. Unfortunately, emails can be hacked due to a number of reasons such as, very basic passwords or re-using your password for many sites, or lack of security software on your computer.
We need to investigate the cause of the hack and fix the issues, whilst improving the security on your digital accounts.
Go ahead and Book A Tech Support and we will begin investigating the cause and provide resolution.
Yes, we clean up approximately a dozen computers per week that have some virus or malware infection. We will perform the cleanup process remotely and get your computer back in action. We will also give you some basic training to show you how to prevent getting re-infected and maintain your computer long term.
Go ahead and Book A Tech Support.
Our Remote Tech Support books by a minimum of 1 hour rate. If we can complete the work before the hour is up, no refunds will be performed.
However if the work requested is expected to exceed 1 hour, we will first inform you of this and provide you the option of proceeding or cancellation if you choose to do so.